Cancellation

The cancellation policy is as shown below: -

Cancellation received more than [56] days before start date

Charge is [10]% of holiday price; [90]% refund

Cancellation received more than [42] days but no more than [55] days before start date

Charge is [50]% of holiday price; [50]% refund

Cancellation received more than [35] days but no more than [41] days before start date

Charge is [ 70]% of holiday price; [30]% refund

Cancellation received more than [28] days but no more than [34] days before start date

Charge is [ 80]% of holiday price; [20]% refund

Cancellation received more than [8] days but no more than [27] days before start date

Charge is [ 90]% of holiday price; [10]% refund

Cancellation received [7] days or less before start date 

Charge is 100% of holiday price, no refund

IN EXTREME CASES,TRANSFERRING THE BOOKING WOULD BE OFFERED AT THE DISCRETION OF THE OWNERS.

Permitted number of occupiers

Your accommodation may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated.


Your accommodation may only be used by the people named on the Booking Form.

Occupation Times

The property will be available from 3.00pm on day of arrival and must be vacated by 10am on day of departure to allow sufficient time for cleaning.

Behaviour & Property Condition

All bookings are accepted on condition that the property is left in the same condition as it was found. Any damage or breakages will be charged to the person who made the reservation.

PLEASE RESPECT OTHER HOLIDAY MAKERS. UNSOCIABLE BEHAVIOUR WILL NOT BE TOLERATED. OFFENDERS WILL BE ASKED TO LEAVE IMMEDIATELY AND NO REFUND WILL BE GIVEN.

  • Dogs are not permitted in the following areas of the park:

    • launderette

    • shower block

    • shop

    • Bed & Breakfast areas

  • You must tell us before you visit our accommodation if you plan to bring a dog and answer any reasonable question about them and their suitability for our accommodation.  

  • Dogs must be under strict control at all times, any fouling cleared up immediately. No pets to be left in the property or unsupervised at any time.

  • Any damage caused to the property or its contents will be charged to the lead person. 


Vehicles, driving and parking

  • You must insure all vehicles you use on the park as for use on the public road.  

  • You must insure all accessories and items towed by vehicles (such as towed boats and jet skis) as for use on the public road. 

  • You must not keep disused or unroadworthy vehicles anywhere on the park. We reserve the right to remove any vehicle which is apparently abandoned.  

  • You must not carry out the following works or repairs on the park:  

    • major vehicle repairs such as dismantling of part(s) of the engine

    • works which involve the removal of oil or other fuels.

OR 

  • Motor vehicle repairs must not be carried out at the park, but a recognised breakdown service may attend in the event of a breakdown. 

  • Quad bikes, trials bikes and powered scooters are not permitted on the park

Driving  

  • We permit cars onto the park for the purposes of access to the Caravan/accommodation/pitch only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park. 

  • Driving on the park is restricted to the park roads. 

  • You must drive all vehicles on the park carefully and within the displayed speed limit. 

  • You must hold a full current driving licence to drive any vehicle on the park.  

  • There is a speed limit on all park roads of [ 5]mph, which must be adhered to. 

  • We allow a maximum of [1 ] motorised vehicle[s] to be parked alongside each pitch.  

  • Motorhomes/touring caravans cannot be parked alongside self-catering accommodation. 

  • Electric cars cannot be charged at the park by any means, including the use of an electricity supply or hook-up. 

Parking 

  • You must not park anywhere except in the permitted parking spaces.  

  • Visitors’ cars must be parked only in the allocated parking spaces for visitors, or in any space which the people they are visiting allow them to use in their place.  

  • You may park not more than [1 ] car[s] at your Caravan/ accommodation/pitch. 

  • You must not park on the grass or roadsides. 

  • Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort on the park, including:  

    • light commercial or light goods vehicles as described in the vehicle taxation legislation and

    • vehicles intended for domestic use but derived from or adapted from such a commercial vehicle.


Mail

You may not use the park address for postal deliveries. 

Children

  • Children must be supervised whilst on the park and are the responsibility of their parent or guardian during their stay.

  • Never allow children to play near or in the streams/rivers, as there are areas of deep water.

  • Children under the age of 16 should not be left unsupervised in the accommodation or on the park.

  • An adult must accompany small children to the toilets.

Lost Property

For any lost property, please contact the office as soon as possible as any lost property will be disposed of after one month.

Wi-Fi

Wi-fi is available and is free of charge. 

Complaints

If you have a complaint, please contact the office to allow any problems to be rectified as soon as possible. No complaint will be accepted at the end of your holiday.

Vehicles & Personal belonging

No Responsibility can be accepted by the owners for the loss or damage to any personal belongings, vehicles, and its contents.

Toilets & Showers

Our toilets & showers are cleaned daily. They are now accessed via a keycode which will be provided on confirmation of booking. Showers are free of charge. Please leave facilities in the same state as you found them.

CIRCUMSTANCES BEYOND OUR CONTROL

During extreme weather conditions (i.e. floods, snow, wind etc), pandemics, epidemics or any forced nationwide lockdown instructed by the British Government/Welsh Assembly, no responsibility will be taken by the owners for any loss or damage to any vehicle ( i.e.  car, van, motorcycle, bike, motorhome, caravan), tent, awning or any other camping equipment or personal belongings. No refunds will be given during this time.